Frequently Asked Questions
Everything you need to know about your creative journey with ARCH Art Supplies.
What is the standard shipping time for art supplies?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 10-14 business days depending on the destination.
How do you ensure fragile items like paints and canvases arrive safely?
We use specialized professional packaging, including heavy-duty bubble wrap and reinforced boxes, to ensure that delicate mediums, glass jars, and stretched canvases reach you in perfect condition.
What is your return policy for opened materials?
We accept returns on unopened and unused items within 30 days of purchase. For hygiene and quality control reasons, we cannot accept returns on paints, markers, or paper pads that have been opened or tested.
Do you offer bulk discounts for professional artists or schools?
Yes, we offer tiered pricing and bulk discounts for educational institutions and professional studios. Please contact our support team with your tax ID or institutional details for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger institutional orders, we also support bank wire transfers.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.